Regulations

HOTEL REGULATIONS
§ 1 Subject of the Regulations

These Regulations define the subject of service provision, liability and stay on the premises of the Hotel and constitute an integral part of the agreement concluded by signing the registration card as well as by performing conclusive acts, in particular by making a reservation and/or paying a deposit/advance payment or the total amount due for the stay at the Hotel. By performing the actions mentioned in the preceding sentence, the Guest confirms that they have read and accept the terms of these Regulations. The Regulations apply to all persons staying on the premises of the Pałac Pakoszów Hotel, ul. Zamkowa 3, 58-573 Piechowice. The Regulations are available for review at the Hotel Reception and on the website. The Guest’s point of contact is the Hotel Reception.

§ 2 Hotel Day

A hotel room is rented for hotel days. The hotel day lasts from 3:00 p.m. until 11:00 a.m. the following day. Any request to extend the stay beyond the period indicated on arrival should be made by the Guest no later than 8:00 p.m. on the day preceding the planned check-out. The Hotel will grant the request subject to room availability. The Hotel reserves the right to refuse an extension of the Guest’s stay if full payment for the previous stay has not been settled or if the Guest has violated the Regulations.

§ 3 Reservation and Check-in

The basis for check-in is presenting a photo ID at Reception and completing and signing the registration card. If the Guest refuses to present an identity document in a way that enables check-in, the receptionist has the right to refuse to issue a room key/card. The Guest may not transfer the room to other persons, even if the period for which the stay has been paid has not expired. The Hotel may refuse to admit a Guest who grossly violated the Regulations during a previous stay, in particular by causing damage to Hotel property or other Guests, or by causing harm to Guests, Hotel staff, or other persons present on the premises. The Hotel reserves the right to collect a cash deposit or block funds on a debit/credit card equal to the total stay amount plus an additional PLN 100 per night for extra services. In case of the Guest’s early departure during a hotel day, the Hotel is not obliged to refund the fee for that day.

§ 4 Services and Additional Services

The Hotel provides services in accordance with its category and standard. In case of any concerns regarding the quality of services, Guests are requested to report them immediately to the Reception, which will allow the staff to respond and improve service quality. The Hotel is obliged to provide Guests with:

• Conditions for full rest;
• Safety during the stay, including the confidentiality of Guest information;
• Professional and courteous service regarding all services offered at the Hotel;
• Room and common area cleaning;
• Hotel cleaning and necessary maintenance during the Guest’s absence, or in their presence only upon request;
• Proper technical service, and in case of defects that cannot be immediately repaired, the Hotel will make every effort to change the room or otherwise minimize inconvenience.

Additionally, at the Guest’s request, the Hotel provides the following services:

• Information related to the stay and travel;
• Wake-up calls;
• Luggage storage – the Hotel may refuse to store luggage outside the dates of the Guest’s stay or items that do not resemble personal luggage;
• Room cleaning during the stay – including linen/towel replacement, vacuuming, disinfection;
• Cleaning service once daily upon the Guest’s request, between 9:00 a.m. and 3:00 p.m., excluding the day of check-in and check-out;
• Taxi ordering.

§ 5 Guest Responsibility

Children under 16 years of age must be under constant supervision of their legal guardians while on Hotel premises. Guardians are financially responsible for any damage to furnishings or technical equipment caused by children. Guests bear full financial responsibility for any damage or destruction of Hotel furnishings or technical equipment caused by themselves, their visitors, or persons invited by them. The Hotel reserves the right to charge the Guest’s credit card for damages found after departure. The Hotel also reserves the right to individually assess and price damages depending on the necessary repair work. In case of violation of the Regulations, the Hotel may refuse to provide services to the offending person, who is then obliged to immediately comply with the Hotel’s requests, pay for any damages, and leave the Hotel. For safety reasons, whenever leaving the room, the Guest should turn off the TV, lights, close taps, and ensure that doors, including balcony doors, are locked. The Guest assumes responsibility for the issued key/card. In case of loss or destruction of the key/card, a fee of PLN 100 will be charged.

In case of unjustified activation of a manual fire alarm on hotel corridors, the Guest will be fined PLN 3,000.
Using the wellness area outside opening hours is prohibited – violation results in a fine of PLN 2,000.

§ 6 Hotel Responsibility

The Hotel is liable for loss of items brought in by Guests as defined by civil law provisions. The Guest should report any damage immediately upon discovery to the Reception. The Hotel is not responsible for damage to or loss of cars or other vehicles belonging to Guests, items left inside them, or live animals, regardless of whether vehicles are parked in the Hotel car park or elsewhere on Hotel premises.

§ 7 Lost & Found

Personal items left by departing Guests in hotel rooms will be sent at the Guest’s expense to the address indicated. If no instructions are provided, the Hotel will store such items for 30 days, after which they will be destroyed. The Hotel bears no responsibility for food left in the room and is not obliged to store it after the Guest’s departure.

§ 8 Quiet Hours

Quiet hours are observed in the Hotel from 10:00 p.m. until 6:00 a.m. the following day.

§ 9 Children Policy

Children under 13 years of age may stay in the Hotel only under adult supervision. Guardians are obliged to exercise proper care over the child staying with them at the Hotel.

1. Children aged 0–4 – according to the price list.
2. Extra bed for children aged 4–11 – according to the price list.
3. Extra bed for persons over 11 years – according to the price list.
4. Baby cot – free of charge.
5. Baby cot requests should be made at the reservation stage. Limited availability.

§ 10 Pet Policy

The Hotel accepts pets according to the current price list and separate Pet Regulations available at the Reception. Key points:

• Guests must declare the intention to bring a pet when making a reservation.
• The Hotel does not accept breeds considered aggressive under the Regulation of the Polish Ministry of Interior and Administration (April 28, 2003), including: Pit Bull Terrier, Majorca Dog, American Bulldog, Argentine Dogo, Canary Dog, Tosa Inu, Rottweiler, Akbash Dog, Anatolian Karabash, Moscow Watchdog, Caucasian Shepherd.
• Only healthy pets with a health booklet, up-to-date vaccinations, and deworming confirmation are allowed. Reception may request to see the pet’s health booklet; without valid vaccinations, the pet will not be admitted.
• Owners must provide proper equipment (leash, collar, muzzle, bed, litter box, bowls, etc.). Limited bowls are available at Reception.
• Hotel towels and bedding must not be used for pets. Pets are not allowed on beds, sofas, or to relieve themselves inside the room or other hotel interiors.
• Owners are financially responsible for cleaning or repair costs due to pet-related damage (valuation by Hotel Management).
• Pets may stay only in designated areas and must be leashed, and in the case of potentially dangerous pets, also muzzled and supervised by an adult.
• Pets are prohibited in the wellness and SPA areas, with the exception of guide dogs.
• Owners bear full financial and legal responsibility for damages caused by their pets to persons, Hotel property, or other Guests.

§ 11 Child Protection Standards

As of August 15, 2024, Pałac Pakoszów Hotel has adopted and committed to following Child Protection Standards (for persons under 18 years old). Therefore, Guests checking in may be asked by staff to present documents confirming the minor’s identity or documents verifying kinship/relationship with accompanying adults. These measures are implemented to ensure safe and comfortable conditions for all Guests, particularly children. The procedure has been introduced in compliance with the Act of May 13, 2016, on counteracting threats of sexual crimes and protecting minors (with later amendments).

§ 12 Complaints

Guests have the right to file complaints regarding the quality of provided services. All complaints are received at the Reception and should be submitted immediately after identifying any service deficiencies.

§ 13 Additional Provisions

The Hotel has a strict non-smoking policy for tobacco and e-cigarettes, except in designated areas.

RULES OF STAY WITH PET

§ 1

PETS

1. The presence of pets (hereinafter also referred to as “pets”) is allowed on the premises of the Hotel after meeting the rules established by the Hotel in these regulations.

2. Pets accepted by the Hotel are: dogs, cats.

3. The Hotel may refuse to accept dogs of breeds listed in the Ordinance of the Minister of the Interior and Administration on the list of dog breeds considered aggressive, reptiles, amphibians, arthropods and rodents, as well as other animals considered aggressive by the Directorate of the Hotel.

§ 2

RULES OF ADMISSION OF PETS IN THE HOTEL

1. The condition for admission of a pet to the Hotel is to notify the arrival with the pet during the reservation with the breed/species and confirmation of such reservation by the Hotel.

2. The stay of a pet at the Hotel is subject to an additional fee. The fee is PLN 90 for each started hotel day.

3. In the absence of prior notification to the reception referred to in §2 paragraph 1, the Hotel may refuse to accept the animal.

4. The Guest deciding to stay at the Hotel with a pet accepts the terms of these rules.

5. The Hotel accepts Guests only with healthy pets, having a health book, if such is provided for the animal with confirmation of current vaccinations and deworming. The owner of the pet is required to have an up-to-date health booklet during the stay and show it at the request of the staff.

6. The hotel has the right to refuse to accept sick pets or pets that do not have the required documents confirming the validity of vaccinations, and aggressive animals.

7. The pet owner declares that pets are healthy and do not pose a threat to other people and animals.

§3

OWNER'S RESPONSIBILITIES

1. The owner of the animal is responsible for its behavior in the Hotel and not to interfere with the stay of other Guests, especially during quiet hours.

2. The owner of the animal is required to exercise constant supervision over it.

3. Dogs must be led on a leash on the premises of the Hotel. Other domestic animals must be carried in dedicated carriers. In special cases, the Hotel reserves the right to impose a muzzle order.

4. Owners of dogs are required to walk them regularly for physiological purposes and to clean up the waste after the walk. Owners of other animals must have a litter box.

5. The owner is obliged to clean up any waste after his pet.

6. The obligation to clean up the waste after a guide dog does not apply to blind and/or wheelchair users.

7. the owner of the animal is obliged to provide the pet with constant access to clean, fresh water, food and necessary items such as a pen, cage, bowls, drinkers, etc.

§4

CLEANING OF ROOMS BY STAFF DURING STAY WITH PET

1. The owner of the animal every day is required to establish at the reception the time of performance of the cleaning service in the hotel room by the hotel staff.

2.3. If the animal is accustomed to being left alone in the house without the Owner, each time leaving the room should be placed on the door tag indicating the presence of the pet in the room.

4. If the room is contaminated by animals, cleaning is treated as a non-standard service and involves an additional fee of 500 PLN.

§5

OTHER HOTEL SERVICES

1. It is strictly forbidden to bring pets into the spa and wellness area, conference rooms, library, Baroque Room, Tile Room and outdoor children's playground.

2. It is allowed to bring pets into the breakfast room and à la carte restaurant.

3. In the breakfast room and à la carte restaurant, it is forbidden to seat pets on chairs and sofas, as well as to use hotel tableware and china to feed them. Feeding pets is allowed only with bowls brought by the owners or provided by the staff.

§6

RESPONSIBILITY OF THE PET OWNER

1. The owner of the pet is required to read and sign these rules and regulations and strictly adhere to them.

2. The owner of the pet is financially responsible for all damage caused by him, both to the property of the Hotel and the hotel guests.

3. Damage caused by the animal in the Hotel will be individually assessed by the Hotel, and their costs will be charged to the owner.

4. In the case of repeated complaints from other Guests about the stay of the pet in the Hotel and failure to comply with the rules of stay with the pet, the Hotel reserves the right to immediately terminate the stay of the Guest with the pet charging the full fee for the stay.

SPA Salon Regulations
Booking and Canceling Appointments

a. Treatments at our SPA salon must be booked in advance – in person, by phone, or through the hotel reception desk.
b. In order to ensure the highest quality of service, please arrive 5 minutes before your scheduled treatment. Late arrival may result in the treatment being shortened without a change in price.
c. Hotel guests who do not show up for their scheduled treatment and do not cancel it at the hotel reception desk at least 4 hours before the scheduled time will be charged the full amount for the treatment.

Preparation for the Treatment

a. Before the treatment begins, please inform the staff of any health contraindications, allergies, or pregnancy.
b. For some treatments, it is recommended to avoid heavy meals and alcohol consumption beforehand.

Rules of Conduct

a. Please remain quiet and silence your mobile phones.

Contraindications and Liability

a. The salon is not liable for any side effects resulting from concealing health information.

Payment Rules

a. Payment for treatments can be made in cash, by credit card, or charged to your hotel bill at the hotel reception desk.
b. In accordance with point 1c, failure to cancel a treatment at least 4 hours before its start will result in the full cost of the service being charged.

Personal Data

a. Customers’ personal data is processed solely for the purpose of providing SPA services and in accordance with the applicable GDPR provisions.

Standards for the Protection of Minors

Considering the legal obligation arising from the Act of May 13, 2016 on counteracting threats of sexual crimes and protecting minors, as well as the guidelines of the United Nations on business and human rights, and recognizing the important role of business in ensuring the respect of children’s rights, Pałac Pakoszów adopts the following Standards for the Protection of Minors.
This document sets out rules and procedures to be followed in the event of suspected harm to a child staying at Pałac Pakoszów, and to prevent such threats, taking into account the specific needs of children with disabilities and children with special educational needs.

General Principles

• Pałac Pakoszów conducts its operations with full respect for the rights of children, recognizing them as especially vulnerable to harm.
• Pałac Pakoszów acknowledges its role in running a socially responsible business and promoting positive social attitudes.
• The hotel emphas the legal and social obligation to report any suspicion of crimes against children to law enforcement authorities and undertakes to train its personnel accordingly.

General Rules

1. Pałac Pakoszów undertakes to educate its employees about signs that may indicate a child in the facility is being harmed, and about how to respond quickly and appropriately. Training may take the form of internal or external workshops, e-learning, educational materials developed by the hotel or other organizations.
2. Each employee, prior to starting work, must be informed about the Standards for the Protection of Minors and confirm their commitment in writing.
3. Employees working directly with children must undergo regular training, documented by the employer.
4. Pałac Pakoszów appoints a Coordinator for the Protection of Minors.

Safe Employee–Child Interaction Rules

These rules apply to all employees and any other adults interacting with children on hotel premises with the facility’s consent.

• Employees must always treat children with respect, dignity, and empathy.
• No form of violence against children is allowed.

Expected Behaviors

• Communicate with children patiently and respectfully.
• Listen carefully and answer in ways appropriate to their age and understanding. Lower yourself to the child’s eye level.
• Reassure children they can speak up if they feel uncomfortable and that they will be supported.
• Inform children where they can find a simplified version of the Protection Standards at Pałac Pakoszów, and let them know they can ask you or another person for help.
• Treat all children equally, regardless of gender, sexual orientation, ability/disability, socioeconomic status, ethnicity, culture, religion, or beliefs.
• Ensure the space is safe—check for hazards like unsecured windows, staircases, water access, or proximity to roads.
• If you see an unattended child in a potentially dangerous situation, take action to find their parent or guardian.

Unacceptable Practices

• Do not yell at, shame, humiliate, disregard, or insult a child.
• Do not hit, push, shove, or otherwise physically violate a child unless there is immediate danger.
• Do not pursue romantic or sexual relationships with children or make inappropriate comments, gestures, jokes, or expose them to erotic or pornographic content.
• Do not record or photograph children for any purpose without the consent of both the child and their guardian. Exceptions apply to public settings where the child appears incidentally.
• Do not contact a child through private communication channels (phone, email, social media) or meet them outside of work.
• Do not offer alcohol, tobacco, or illegal substances to a child.
• Do not touch a child against their will or in any way that may seem inappropriate.
• If you witness any of these violations, report them immediately to your supervisor.

Procedures in Case of Suspected Harm

1. A reasonable suspicion of harm exists when:
   a. a child discloses abuse,
   b. a staff member witnesses abuse,
   c. visible injuries or concerning behavior are observed.

2. The employee must immediately inform their supervisor, who notifies the police. If the child is in immediate danger, the employee must call 112 and notify the Coordinator.
3. Prevent the child or suspected perpetrator from leaving the premises if possible.
4. Citizen’s arrest is permitted under the Code of Criminal Procedure, provided it can be done safely.
5. The child should remain in the care of an employee until police arrive.
6. In suspected sexual abuse cases involving biological material (e.g., semen, saliva), the child should not wash, eat, or drink until evidence is secured. Explain why.
7. Once the police take over, secure all relevant evidence (e.g., surveillance footage, documents) and provide it to the Coordinator.
8. The Coordinator logs the incident in the official event record.
9. If the child’s life or health is at risk, immediately call 112 and inform management and the Coordinator.
10. If the abuse is by a staff member, the Coordinator investigates and recommends disciplinary action.
11. If a third-party employee (e.g., from an outsourcing company) is involved, deny them entry and consider terminating the contract.
12. If a child under 7 is left alone, inform a supervisor. The supervisor must locate a guardian or notify police if necessary. The child’s safety is paramount.

Reception Desk Procedures

1. Verifying a child’s identity and relationship with the accompanying adult is key to protecting minors.
2. Reception staff must take steps to confirm the child’s identity and the adult’s right to care for them.

3. They may:
   a. Ask for an ID or documentation proving the adult’s guardianship (e.g., school ID, medical app, court ruling).
   b. Ask both adult and child about their relationship.
   c. If the adult is not a parent/legal guardian, they should show a notarized or signed parental consent form. Otherwise, they must complete a hotel-provided declaration form.

4. If the adult refuses, explain the procedure’s purpose is child safety and is required by law.
5. If suspicion remains, discreetly alert a supervisor and security (e.g., by stepping away to the back office).
6. From the moment suspicion arises, keep the child and adult in sight if possible.
7. The supervisor takes over and continues the conversation.
8. If abuse is suspected, police must be informed, and full procedures apply.
9. If staff from other departments (e.g., cleaning, restaurant, wellness) witness unusual behavior, they must inform a supervisor.
10. The supervisor determines whether further explanation suffices or police intervention is needed.

REGULAMIN ŁOWISKA NA TERENIE PAŁACU PAKOSZÓW

W celu wykupienia jednodniowej wejściówki należy dokonać zakupu usługi w recepcji Pałacu Pakoszów, a przed wejściem na łowisko obowiązkowo okazać podbierak oraz podpisać regulamin.

Cennik:- jednodniowe łowienie na stanowisku – 100 PLN

- karnet tygodniowy – 400 PLN

- karnet miesięczny – 1000 PLN

W dniu łowienia osobie wykupującej wstęp przysługuje możliwość wypicia gorącego napoju – kawa, herbata - w restauracji Pałacu Pakoszów.\

1. Na łowisku obowiązuje zasada „złów i wypuść”, co oznacza bezwzględny zakaz zabijania i zabierania złowionych ryb.
2. Łowienie odbywa się z brzegu tylko na wyznaczonych stanowiskach na stawie 2.
3. Na stanowisku mogą przebywać osoby towarzyszące bez możliwości łowienia.
4. Zajmowanie stanowiska i wędkowanie powinno odbywać się w taki sposób, aby nie przeszkadzać innym wędkującym. Każdy łowiący może korzystać z maksymalnie dwóch wędek.
5. Każdy powinien posiadać przy sobie dowód tożsamości w celu okazania przy wykupowaniu zezwolenia.
6. Prawo do przebywania na łowisku mają osoby posiadające aktualne zezwolenie.
7. Przy wędkowaniu należy używać tylko i wyłącznie haków bezzadziorowych.
8. Na łowisku obowiązuje zakaz:

• zaśmiecania terenu
• niszczenia roślinności,
• parkowania samochodów poza wyznaczonym miejscem (po rozpakowaniu sprzętu samochód należy niezwłocznie odstawić na parking),
• załatwiania potrzeb fizjologicznych poza WC,
• rozpalania ognisk,
• kąpieli na łowisku,
• głośnego zachowania, picia alkoholu.

9. Stanowisko wędkowania należy pozostawić w czystości i porządku (śmieci zabieramy ze sobą). Przed wyjazdem zostanie ono sprawdzone przez pracownika hotelu.

10. Właściciel łowiska nie ponosi odpowiedzialności za wypadki losowe, oraz rzeczy pozostawione na łowisku.

11. Osoby, które dokonały zniszczenia mienia na łowisku mogą być pociągnięte do odpowiedzialności cywilnej.

12. Odpowiedzialność za osoby towarzyszące ponosi osoba która wykupiła zezwolenie na wędkowanie.

13. Dzienny połów ryb odbywa się od 8:00 do 19:00 od 1 maja do 30 września oraz od 9:00 do zmierzchu od 1 października do 30 kwietnia.

14. Łamanie regulaminu oraz zachowanie niezgodne z ogólnie przyjętymi normami, powoduje wyproszenie z łowiska bez możliwości zwrotu kosztów oraz odmówienie sprzedaży pozwolenia na wędkowanie w przyszłości.

15. Wykupując licencję wyraża się zgodę na ewentualne dokonanie przez gospodarza łowiska, lub opiekuna łowiska kontroli środka transportu i rzeczy osobistych w momencie podejrzenia złamania regulaminu łowiska.

16. Wartość skradzionych, lub celowo uszkodzonych ryb - 1000 zł kilogram, za każdy gatunek